Returns and Refunds Policy
Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items may be non-returnable, including those that are marked as final sale. If you are unsure about the eligibility of an item, please contact us for clarification.
Return Process
To initiate a return, you must request it by emailing [email protected]. Include your order number and the reason for the return in your email. We will respond with instructions on how to proceed with the return. Please note that returns must be requested within 30 days of receiving your order.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Please note that processing times may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item and packaging to assess the situation. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will issue a full refund or replacement as appropriate.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help you and will respond to your inquiries as quickly as possible.